What should I do before an electrician arrives?
Your safety comes first. If there is a fire, or someone has had an electric shock, call 999 straight away. Do not wait for an electrician.
For other faults, these steps are generally sensible:
- Keep clear of anything that is sparking, smoking or hot.
- If you can reach it dry and safely, switch off the main switch on the consumer unit.
- Do not touch electrical items with wet hands or while standing in water.
- Unplug appliances only if the socket is cool and undamaged.
- Do not keep resetting a switch that trips again and again.
If the whole street has lost power, the cause may be the network rather than your home. In Greater Manchester the network operator is Electricity North West, and you can report a power cut free of charge by calling 105.

